Returns & Exchanges
At TRM Metal Products, we stand behind the durability and craftsmanship of our home hardware and metal fixtures. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and details of the metal products you wish to return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the items in their original industrial packaging, ensuring all mounting hardware and installation guides are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing